Introduction
Our goal is to ensure our clients are satisfied with their purchases.
This policy outlines the terms and conditions related to refund or exchange of digital products purchased from our online platform. Please read this policy carefully before making any purchase.
Eligibility
Customers may request a refund or exchange within 3 days after purchasing a qualifying downloadable product if it does not meet their expectations due to technical issues or other valid reasons as determined by us in accordance with this policy.
Exclusions
This policy does not apply to:
- Digital content that has been downloaded, or otherwise used prior to initiating a refund request.
- Customized or personalized items created based on specifications provided by the buyer.
- Items obtained through promotions where specified limitations apply.
- Contact our Customer Support team via email at katpal33@gmail.com or using our online contact form.
- Provide your order number, proof of purchase, and detailed information about why you wish to be refunded or exchange the item.
- Our team will review your request and provide further instructions.